Privacy Policy

When you bring your ride to us or reach out for a quote, we're gonna need some basic info to do our job right. Here's what we typically gather:

• Contact Details: Your name, phone number, email address - basically how we reach you when your car's ready or if we find something wonky during diagnostics.
• Vehicle Information: Make, model, year, VIN number, mileage - all the specs we need to pull up the right parts and programming for your specific machine.
• Service History: Records of what we've done to your car, any issues we've spotted, parts we've installed. Helps us track patterns and keep your ride running smooth.
• Payment Info: Billing address and payment details when you settle up. We don't store full credit card numbers - that's handled by our secure payment processor.
• Website Activity: If you're browsing our site, we collect standard stuff like IP addresses, browser type, pages visited - helps us fix bugs and make the site less janky.

We're not in the business of selling your data or spamming you with garbage. Your info serves one main purpose - helping us provide killer service on your vehicle. Here's the breakdown:

• Schedule and manage your service appointments without the usual back-and-forth runaround.
• Order the correct parts for your specific vehicle - nobody wants the wrong ECU flash or exhaust setup.
• Keep detailed service records so we can reference what's been done and recommend proper maintenance intervals.
• Send you invoices, receipts, and warranty documentation - the boring but necessary paperwork stuff.
• Give you a heads up if there's a recall or technical service bulletin for your ride.
• Occasionally shoot you info about seasonal maintenance specials or new services - but only if you're cool with it (see the marketing section below).
• Improve our website and services based on how folks are using them.

Your data's locked down in secure systems with encryption and all that technical security jazz. We're not IT specialists - we're gearheads - but we work with professionals who handle this stuff for a living. Think of it like this: we wouldn't leave a customer's Ferrari keys lying around the shop, and we don't leave your data floating around unprotected either.

We keep your information stored on secure servers located in Canada, complying with all the PIPEDA requirements and whatnot. Access is limited to staff who actually need it to do their jobs - the kid sweeping the floors doesn't have access to customer databases.

That said, nothing's 100% foolproof. We do everything reasonable to protect your info, but if there's ever a breach, we'll let you know ASAP and work with the proper authorities to sort it out.

Data Retention: We hang onto your service records for about 7 years (it's a legal thing), but if you want us to delete your info sooner, just holler and we'll take care of it, provided we're not legally required to keep it.

We work with some outside companies to keep things running smoothly. These folks have their own privacy policies, and we've vetted them to make sure they're not shady operators:

• Payment Processors: When you pay by card, that transaction goes through a PCI-compliant payment gateway. We never see or store your full card numbers.
• Email Services: We use email platforms to send you appointment confirmations and updates. They don't use your email for their own marketing.
• Cloud Storage: Customer records are backed up to secure cloud servers so we don't lose everything if the shop burns down (knock on wood).
• Parts Suppliers: Sometimes we need to share vehicle info with our parts distributors to order the right components - they're bound by confidentiality agreements.
• Website Analytics: We use standard analytics tools to see how people use our site. This data's anonymized and aggregated.

We're not selling or renting your info to random marketing companies. That's not our game.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. These are tiny files that help the site remember you and work properly. Most browsers accept them automatically, but you can disable them if you want (though it might make the site act weird).

What we use cookies for:

• Keeping you logged in if you're checking your service history
• Remembering your preferences and settings
• Understanding which pages people visit most
• Making sure contact forms work correctly

We're not using cookies to track you across the internet or build some creepy profile. It's basic functionality stuff and aggregate statistics to improve the site.

It's your data, and you've got rights under Canadian privacy law. Here's what you can do:

• Access: Request a copy of what personal info we've got on file for you. We'll get it to you within a reasonable timeframe.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Better to have accurate info anyway.
• Deletion: Want us to delete your data? We can do that, as long as we don't need it for legal or warranty reasons.
• Withdrawal of Consent: Changed your mind about marketing emails or other optional stuff? No problem, opt out anytime.
• Portability: Need your service records to take to another shop? We'll provide them in a usable format (though we hope you'll stick with us!).

To exercise any of these rights, just shoot us an email at info@runeshardempire.info or give us a call. We'll verify your identity (gotta make sure it's actually you) and handle your request promptly.

We might occasionally send you stuff about seasonal maintenance specials, new services, or tips for keeping your performance machine running strong. But here's the deal - we're not gonna spam your inbox with daily junk mail.

If you don't want marketing emails, you can:

• Click the unsubscribe link at the bottom of any marketing email
• Email us and ask to be removed from the marketing list
• Tell us in person when you're at the shop

Even if you opt out of marketing stuff, we'll still send you important service-related messages like appointment confirmations, invoices, and urgent vehicle notices. Those aren't optional - they're part of doing business together.

Laws change, technology evolves, and sometimes we need to update this policy to keep up. When we make significant changes, we'll post the updated version here and change the "Last Updated" date at the top of the page.

For major changes that affect how we handle your data, we'll give you a heads up via email or a notice on our website. We're not gonna sneak anything past you.

It's worth checking back here once in a while to see if anything's changed - though we promise to keep it as straightforward and jargon-free as possible. Nobody's got time to decode legal mumbo-jumbo.

Got questions about this privacy policy? Want to exercise your rights? Or just need clarification on something? We're here to help. Don't hesitate to reach out:

We'll respond to privacy-related inquiries within a reasonable timeframe, usually within a few business days. If you've got concerns about how we're handling your data and you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.